Frequently Asked Questions

Still need help? Reach out to us at help@meetmotif.com.

Platform & Pricing

Who is Motif for?
Motif is built for fiction writers—whether you’re just beginning to plan your novel, research ideas, or are finishing up and revising a draft. Nonfiction writers have also found our platform useful for organizing their research, notes, and documents.
What does Motif cost?
Motif offers a Free plan for hobbyists and a Pro plan that offers unlimited projects and advanced features for dedicated writers. You can purchase our Pro plan with a monthly or yearly subscription.

Monthly cost: $12/month
Yearly cost: $5/month (billed at $60/year)

Learn more about Motif billing.
What happens if I cancel my Motif Pro plan?
Free Motif accounts are limited to 3 projects and 30 items per project (documents, story elements, boards, and links), as well as 7-day version history and 24-hour trash storage.

If you cancel your Pro plan or trial, you will only be able to edit the oldest 3 projects and oldest 30 project items in each of those projects. Your newer projects and items will be preserved and you can view or export them anytime, but you will not be able to edit them. 

Your version history will only show changes over the last 7 days, and items in your trash will be deleted after 24 hours.

Features

Can I use Motif on mobile?
While Motif can technically be used on mobile devices, it has not yet been optimized for that experience. Some features, such as the document toolbar and right sidebar with synopsis, notes, story elements, and word count, are hidden on mobile. For the best experience, we recommend using Motif on desktop or tablet until we release the mobile-optimized version.
Why can't I have more than 3 projects?
Motif users on the Free plan can have up to three projects with 30 documents, story elements, boards, or links per project. If you upgrade to Motif Pro, you can get access to unlimited projects and project items. 
Can I use Motif offline?
Unfortunately, not yet. We’re working on it, but until we announce an offline mode, Motif must be used while connected to the internet. If you lose internet connection during a session, please wait to use the app until you reconnect. You will receive an in-app notification warning you that you’re offline. If you do not receive that notification, but know that you’re offline, do not use the app or you may lose work.

Help & Community

How can I join the Motif community?
Motif has a Discord community where writers can gather to talk about their work, or ping us about feature ideas or issues with the app. Join here.
How do I report a bug?
If you experience an issue with Motif, you can report a bug in one of several ways:

1) Join our community on Discord via this link. Post about your issue in the #report-a-bug channel.
2) While logged into the app, select the question mark icon for the “Help & Feedback” dropdown. Select the “Report a Bug” option and fill out the form with the issue you’re facing.
3) Email us with details about your issue at help@meetmotif.com.
How can I suggest a feature?
Motif is a new product, and we're constantly building, testing, and adding features. If you'd like to request a feature, connect with us on Discord or send us an email: help@meetmotif.com.

Privacy

Do you use my writing to train AI?
No. Motif currently does not offer any AI features and we do not train AI models with user’s writing. Your written work and account information is kept private per our Privacy Policy

While we may implement AI features at a future point, they would be fully-optional and require you to opt-in to use them. Your private data and written work would not be used to train or fine-tune the AI model. Your interactions would be treated as confidential and the data would not be repurposed for model training or shared with other entities.
Do I own the rights to my work in Motif?
Yes! You retain the copyright to anything you write on Motif. 
Is my writing private and secure?
Of course. We keep all writing private and secure in AWS cloud storage. That being said, Motif is still in beta and occasionally encounters a few bugs. If you ever experience an incident of lost work, please contact us immediately so we can recover it: help@meetmotif.com.
How do I delete my account?
Log into the app, navigate to account settings, and select “Delete” under your account. Learn more.

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